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Terms and Conditions

Introduction and Acceptance of the Terms and Conditions
 
The general Terms and Conditions of Sale detailed below govern the contractual relationship between
the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Focus furnishing’ (hereafter
also referred to as ‘We’ or the ‘Website’), belonging to the company Focus Furnishing, company
number 03050704, VAT no 5278782 02. Both parties accept these Conditions unreservedly. These
general Conditions of Sale are the only conditions that are applicable and replace all other conditions,
except in the case of express. written, prior dispensation. We maintain that, by confirming your order,
you have read and do unreservedly accept our general Conditions of Sale. These Terms and
Conditions of Sale are important to you and Focus Furnishing as they are used to protect your
rights as a valued customer and our rights as a business.
 
Changes to the Terms of Service and the Website
 
Focus Furnishing is a work in progress, and as such things may change, be added or be taken
away. We reserve the right to update the Website and these Terms of Service from time to time, at
our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest
Terms and Conditions by checking back regularly. Your continued use of the Website following the
publishing of updated Terms of Service will be taken to mean that you have read and agree to the
changes.
 
Access to the Website
 
We work hard to ensure the Website is always up and available, but we can't guarantee that the
Website will not have downtime for any reason. We reserve the right to close the Website for short
periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be
liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to
give you details relevant to your order whilst still keeping them private to you. To do this, as part of our
security procedures, we require you to register an account with Focus Furnishing by entering your
email and choosing a secure password. We highly recommend that you choose a strong password
that is hard for others to guess, and you log out from your account at the end of every session. There
is a password reset procedure in case you forget your password. You must treat your account log-in
information as confidential, not disclosing it to any third party and only using Focus Furnishing in
person. If you think there may have been any breach of security then it is your responsibility to notify
us immediately and if log-in is possible, to change your password.
 
It is a condition of your use of the Website that all the information you provide on the Website is
correct, current and complete. We reserve the right to disable any user account in our sole discretion,
at any time for any or no reason, including if, in our opinion, you have failed to comply with any
provision of these Terms of Service.
 
We do not guarantee that the Website or any content provided on the Website is error free. We
manage your personal data according to our Privacy Policy.
 
Product information
 
Focus Furnishing takes great care when putting product information, descriptions and images online
but will not be held responsible for any mistakes or omissions to any information given.
 
Prices
 
The prices indicated on Focus furnishing are shown in Pound Sterling and do not include
delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the
price of the products. We reserve the right to modify our prices at any moment but this will be
indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on
our website and is not corrected on your total at the time of order completion, for whatever reason
(human error, technical error etc.), your order will be cancelled and the payment refunded to you,
even if it has been initially validated.
 
Availability
 
We will always endeavour to fulfil your order once completed and paid for. If a product should become
unavailable after your order has been confirmed and paid for, we will refund the price you paid for the
product within 30 days following the date of payment. If your order includes products that are
temporarily unavailable, we will send the available products out first and will follow with the
outstanding items once they are available again. We will refund the shipping fees for the rest of the
order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price
and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined
under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and
the original product is permanently unavailable, we will reimburse the price of the unavailable product.
 
Secure payment
 
Focus Furnishing currently offers one way to pay for your order, PayPal. These payment
options use advanced SSL encryption to keep your transaction secure and do not cost you anything to
use (Focus Furnishing is charged as the seller, you are not charged as the buyer) so you will not
pay any extra for your order. You do not need to hold an account with these Merchants to use these
methods of payments. Please refer to PayPal for full terms and conditions of use.
 
Delivery
 
Your order will be delivered to the address you indicated when your order was placed. The products
bought on Focus Furnishing will be delivered to one address in mainland UK or the Isle of Man.
We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box
addresses.
 
Focus Furnishing does everything in its power to respect the delivery times indicated on the
website. We cannot, however, be held responsible for the consequences of a late delivery or the loss
of a package caused by a third-party contracted to make delivery, or by you, or because of some
unforeseen event or an Act of God. In the event where you do not receive your package, an
investigation will be conducted with the carrier and may take several days upon receipt of your claim.
During this period of investigation, no reimbursement or re-delivery will take place.
 
Right of Return
 
Focus Furnishing allows you 15 days to return a product that you are not satisfied with. Your right
of return starts from the moment your order is delivered. You can return the product to us within this
time frame, at your own expense, with your invoice and a completed and signed returns coupon.
 
We request that you send us the merchandise by registered post and that you purchase insurance
with your carrier for the value of the merchandise. This is necessary should they lose or damage the
goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to
products that are returned in their original, complete condition. Any product that has been damaged, is
not in its original packaging, or has packaging that has been worn beyond simply opening the product,
will not be refunded. The deadlines mentioned above are effective from the date of receipt of the
order.
 
For reimbursements:
 
- If the product is returned within 7 days of its delivery, the User will be reimbursed via the same
payment method as was used initially.
 
Privacy and protection of personal data
 
The details you give us are essential for the processing and delivery of your orders, for billing and for
the establishment of warranty contracts, therefore failure to provide these details will result in the
cancellation of your order. By registering on the Site, you agree to provide us with sincere and true
information as it concerns you. Communicating false information is contrary to the present general
Terms and Conditions.
 
You have the permanent right to access and rectify all the information that concerns you, in
accordance with European texts and national laws in place (article 34 of the law of 6 January 1978).
You can at any time make a request to Focus Furnishing to find out what personal information we
hold concerning you. You may at any time, and by request, modify this information.
 
Cookies record certain information stored on your hard drive. This information enables us to generate
statistics based on data from visitors to our site and suggest products that might interest you
according to the items that you selected when you previously visited the site. Cookies do not contain
any confidential information about you.
 
Intellectual ownership
 
All the content on Focus Furnishing website (illustrations, texts, names, brand names, images
and videos) is the property of Focus Furnishing. Any partial or total reproduction of this content,
by any means and on any support, is subject to prior and express authorisation by Focus
Furnishing. All information, content and files is protected by International law concerning
intellectual ownership and copyright. Focus Furnishing cannot give you the right to copy, display
or distribute content that you do not have the intellectual rights to. All fraudulent use of this content
that violates the rights held by a third party constitutes an offence of forgery, which is severely
punished under the Intellectual Property Code.

Focus Furnishing will not be held accountable for sizes of furniture, the sizes are pulled directley 
from the manufacturer and may vary from time to time.
 
Focus Furnishing will not, under any circumstances, be held responsible if a user violates rights
held by a third party through his activities on the site.
 
Waiver and Severability
 
Any failure of Focus Furnishing to exercise or enforce any right or provision of the Terms of
Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the
entire agreement between you and Focus Furnishing, and governs your use of the service,
superseding any prior agreements (including, but not limited to, any prior versions of the Terms of
Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be
invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the
minimum extent such that the remaining provisions of the Terms of Service will continue in full force
and effect.
 
Feedback & Comments
 
Any opinions left on the Website by Focus Furnishing customers are screened and moderated
by Focus Furnishing. If the comments infringe on the law or are inappropriate (abusive publicity,
defamation, insults, out of context commentary…), Focus Furnishing reserves the right to refuse
or modify it.